Reference

Privacy Policy for your account

Blackjack, Amazon Wilds, Football Strike and the wallet tools on y11 all need some account data to work, and this Privacy Policy explains what we collect, why we…

Account data useUPI and wallet recordsCookie choicesSupport contact path

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How this policy applies in India

y11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers the data we process when you create an account, enter the lobby, use games such as Blackjack or Crash Game, contact support, or use India payment options linked to your wallet. Access and eligibility depend on local law and are available only

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where local law permits. We use your data to run account access, keep wallet records, verify requests, reduce misuse, respond to privacy messages and meet legal duties that apply to us. We do not ask for more data than we need for these purposes, and we
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review retention periods so old records are not kept without a reason. Payment names in this policy describe the channels you may see in your wallet, not a promise that every option is shown to every account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach us about privacy questions

If you want to ask about personal data, correct account details, or understand why a payment record is kept, contact us from the same email or phone number linked to your account where possible. That helps us confirm the request belongs to you before we discuss private wallet or game-session data. We may ask for extra proof when the request involves withdrawals, payment logs, or access recovery.

Team online

Account privacy inbox

Email [email protected] with your registered email, phone number and a clear privacy request. We use those details to locate your account and reply without exposing wallet records to the wrong person.

Live chat handoff

Start with chat inside your account when you need a quick privacy route. Our support team may move the matter to email if documents, payment references or account ownership checks are required.

Data correction request

Tell us which account detail looks wrong, such as name spelling, phone number or email address. We may pause sensitive edits until identity checks are complete to protect your wallet.

DATA HANDLING

Privacy controls for Blackjack and wallet data

We handle privacy as part of daily account operation, not as a separate afterthought. Your account profile, login records, cookie settings, game-session references and payment logs are separated…

Account details

We collect details you give during account opening and support contact, such as name, email, phone number and verification material.

Payment records

UPI, Paytm and PhonePe activity may create transaction references, status logs and timing data.

Cookies and device data

Cookies help keep your session active, remember basic preferences and spot unusual access patterns.

Game-session records

When you open Blackjack, Bingo, Fishing God or other titles, we may store session time, round references and balance movement.

Retention checks

We keep records only for account operation, dispute handling, legal duties, fraud checks and financial traceability.

Request handling

You can ask to access, correct or delete certain personal data.

Questions about your y11 data

These answers explain common privacy choices in plain language. They cover account data, cookies, payment references, access requests and how we handle correction or deletion messages. If your request involves wallet history or identity checks, we may need more details before we can act, because private account data should only be shared with the account holder.

We collect account details you provide, login records, device signals, support messages, payment references and game-session logs. The exact data depends on how you use the account and which wallet options are available to you.

Payment references help us match wallet activity to your account, check failed transfers and answer balance questions. We do not use those records for unrelated purposes, and retention is tied to financial traceability.

Yes. Contact us from your registered email or through account chat and describe the data you want to access. We may verify ownership before sharing account, wallet or game-session details.

Send the current detail, the corrected detail and any proof we request. Changes to email, phone number or identity fields may take longer because we check that the request is really yours.

Cookies support login sessions, preferences and security checks. You can manage browser settings, but blocking some cookies may affect account access, saved preferences or the way security checks recognise your device.

You can ask us to delete certain personal data. Some records may need to remain for payment tracing, dispute handling, account safety or legal duties before they can be removed or reduced.

Yes. Account access and eligibility depend on local law and are available where local law permits. Location and device signals may be used to help apply those access checks.

Privacy Policy for your account

Reach us about privacy questions

Account privacy inbox

Live chat handoff

Data correction request

Privacy controls for Blackjack and wallet data

Account details

Payment records

Cookies and device data

Game-session records

Retention checks

Request handling

Questions about your y11 data

01 What personal data does y11 collect?

02 Why do you keep UPI, Paytm or PhonePe references?

03 Can I ask to see the data linked to my account?

04 How can I correct an account detail?

05 Do cookies affect my privacy choices?

06 Can I ask for deletion of my data?

07 Does access depend on my location?

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